Customer Experience White Papers

(View All Report Types)
Introducing Big Data Repository/Reporting to Support Web Analytics and User-Centric APM
sponsored by Dell Software
WHITE PAPER: Learn the capabilities of Dell™ Foglight™ Application Performance Monitoring (APM) 5.9, and how the deep visibility into transaction flows and User Experience capitalize on innovative Big Data Technology.
Posted: 01 May 2014 | Published: 20 Jun 2013

Dell Software

Why Most Organizations Miss User Response Monitoring - and What to Do about It
sponsored by Nimsoft, Inc.
WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008

Nimsoft, Inc.

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

JBoss Operations Network: Measuring Business Impact and ROI
sponsored by Red Hat
WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.
Posted: 16 Feb 2011 | Published: 16 Feb 2011

Red Hat

On Cloud Computing Strategy: It's All for Naught if the Dogs Won't Eat
sponsored by Intel
WHITE PAPER: Although all things cloud are being praised throughout the business world, all the benefits of added efficiency, low costs, and simplified systems mean nothing without end-user approval. Take a look at this insightful resource that suggests some key elements that should be considered when planning your cloud-based ecosystem.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

Intel

Plantronics UC Toolkit Adoption Guidelines for Success
sponsored by Plantronics
WHITE PAPER: Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology.
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

Deliver a superior experience: Application Transformation Solutions
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This brief resource introduces a holistic approach to enterprise applications that can help you bridge the gap between the old and the new to deliver the strong, positive experiences that users are looking for.
Posted: 07 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Enterprise

What's your Customer Experience Advantage?
sponsored by SAP America, Inc.
WHITE PAPER: SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
Posted: 23 Mar 2011 | Published: 23 Mar 2011

SAP America, Inc.

Performance, Value and Protection for VMware View
sponsored by FalconStor Software
WHITE PAPER: Desktop virtualization is bringing a new approach to enterprise-wide desktop deployments aimed at providing a better end user and administrator experience than physical desktop deployments, by lowering acquisition and management cost, and offering a highly scalable, easy to deploy and fully protected desktop environment.
Posted: 25 Oct 2010 | Published: 25 Oct 2010

FalconStor Software

Accelerate Windows 7 Deployments, Maximise App-V Adoption and De-risk Virtual Desktop Adoption
sponsored by AppSense
WHITE PAPER: Access this resource to learn how user virtualisation technology can help your organisation accelerate Windows 7 deployments, maximise application virtualisation adoption, and ensure successful VDI implementations.
Posted: 27 Jan 2012 | Published: 27 Jan 2012

AppSense