DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
ANALYST REPORT:
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution.
WHITE PAPER:
This paper introduces coverage analysis as an important direction in the management of software testing. Specifically, this paper covers test assessment and improvement using McCabe IQ coverage analysis in the areas of functional testing, incremental testing, and unit level testing.
WHITE PAPER:
This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort.
WHITE PAPER:
View this resource to learn more about how you can deliver quality management and testing services to eliminate waste in the systems engineering process and reduce the risk of system outages from software failures.
WHITE PAPER:
A "predictive maintenance" approach to enterprise asset management can help give you the visibility you need into your daily operations, reducing operational costs and minimizing asset downtime. In this resource, explore the ins and outs of predictive maintenance, and discover the benefits you could enjoy from this strategy.
WEBCAST:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
CASE STUDY:
NAV CANADA helped enhance the security of its Web applications through best practices such as regular scanning and testing for vulnerabilities throughout the software development lifecycle.
PRESENTATION TRANSCRIPT:
Read this presentation transcript from IBM as it explores quality management strategies that can deliver a positive ROI while at the same time improving delivered quality and reducing risk and uncertainty in development projects.
