EBOOK:
The Mortimer Spinks and Computer Weekly Women in Technology Survey 2016 collected data between 16 March 2016 and 11 May 2016 and represents the views of 3,706 technology professionals across 75 countries.
INFOGRAPHIC:
TechTarget's 2023 study of 1030 technology professionals provides an inside look at major trends in employment, perks, and staffing across APAC. Find out how many of your peers received a raise in the past year, how many are benefitting from flexible working conditions, and the top 3 postitions business are looking to fill in the next 12 months.
EGUIDE:
In this e-guide, read more about the issues that IT leaders are grappling with, and what efforts are being made to plug the talent gap. Plus, learn how one company has successfully transformed its HR operations using cloud-based software.
WHITE PAPER:
This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management.
WHITE PAPER:
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
WHITE PAPER:
Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
